Information We Collect
When you submit a traveler inquiry or collaboration form, we may collect your name, email, phone or WhatsApp, travel interests, dates, group details, budget range, message, and related planning context. When you use the Cultour Guide, we may process your question, language, page context, and relevant website matches to provide an answer.
We may also collect basic website signals such as page views, CTA clicks, form submissions, Guide handoffs, browser type, approximate request metadata, and timestamps. These signals help us improve trust, usability, and response quality.
How We Use Information
We use information to reply to inquiries, design private journeys, evaluate collaboration requests, operate the Admin dashboard, improve content, prevent spam, protect the website, and understand what travelers need before they book.
AI Guide
Cultour Guide is limited to Cultour and China cultural travel topics. Questions may be sent to an AI service only to generate a site-relevant answer. Do not enter passports, payment details, medical records, or other highly sensitive information into the Guide.
Sharing
We do not sell personal information. We may share necessary details with trusted service providers such as hosting, database, analytics, email, security, AI, or travel operations partners when needed to operate Cultour or respond to your request.
Retention
Inquiry and collaboration data may be kept while we are communicating with you, developing a proposal, maintaining records, or improving operations. You may ask us to update or delete your information where legally and operationally appropriate.
Security
Admin access is protected by server-validated authentication and secure session cookies. Secrets, API keys, database credentials, and password hashes are intended to remain server-side. No online service is perfectly secure, but Cultour is designed to keep operational and customer data protected.
Contact
For privacy questions, contact Cultour through the inquiry form or the contact details provided on the website. We will review privacy requests with care and respond through an appropriate official channel.